Terms and Conditions

Last updated: December 31, 2025

These terms constitute a legally binding agreement between you and Praesto. By using our platform, you agree to these terms in full.

1. Agreement to Terms

By creating an account, subscribing to a plan, or accessing the Praesto platform ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must cease using the Service immediately. You represent and warrant that you are at least 18 years of age and have the legal authority to bind your business to this agreement.

2. Account Responsibility

To use Praesto, you must register for an account. You agree to provide accurate, current, and complete information. You are solely responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activities, orders, and data processing that occur under your account.
  • Notifying us immediately of any unauthorized use or security breaches.

Praesto is not liable for any loss or damage resulting from your failure to protect your account security.

3. Fees and Merchant of Record

3.1 Polar.sh: Praesto utilizes Polar.sh as our Global Merchant of Record. Polar.sh is responsible for all payment processing, international tax collection (VAT/Sales Tax), billing management, and payment-related support. By subscribing, you agree to the terms and conditions of Polar.sh.

3.2 Subscription Plans: The Service is billed at a rate of $99 + VAT per month. We offer a 14-day free trial for new users. After the trial period, your chosen payment method will be charged automatically unless the subscription is cancelled.

3.3 Cancellations: You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. No refunds are provided for partial months or unused service time.

4. Data Processing Addendum

In providing the Service, Praesto processes personal data of your customers (End-Customers) to facilitate delivery orders.

  • Roles: You (the Restaurant) are the Data Controller; Praesto is the Data Processor.
  • Instructions: We process customer names, phone numbers, and delivery addresses strictly to facilitate the fulfillment of orders placed through your restaurant.
  • Compliance: Both parties agree to comply with applicable data protection laws, including the GDPR. Praesto implements appropriate technical and organizational measures to ensure data security.

5. Intellectual Property

5.1 Ownership: Praesto owns all rights, title, and interest in the platform, including software, code, and anonymized performance data.

5.2 User Content: You retain ownership of your menus and business branding. You grant Praesto a worldwide license to display and use this content solely to provide the Service to you.

5.3 Feedback: Any suggestions, testimonials, or feedback provided to Praesto become the exclusive property of Praesto, and we may use such feedback without restriction or compensation.

6. Warranty and Liability

6.1 No Guarantee of Results: Praesto provides tools for business management and statistics. We do not guarantee, warrant, or promise any specific business outcomes, including increases in sales, customer growth, or revenue.

6.2 Limitation of Liability: To the maximum extent permitted by law, Praesto shall not be liable for any indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount paid by you in the 12 months preceding the claim, or $100, whichever is greater.

7. Termination

We reserve the right to suspend or terminate your account immediately and without notice if you violate these terms, engage in fraudulent activity, or fail to pay subscription fees. Upon termination, your right to use the platform ceases immediately.

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